Shipping and Returns


We ship your order from our European warehouse which is located in the Czech Republic.

Shipping Cost. €5  to all EU countries

We will generally dispatch within 1-2 working days by a tracked service (1-3 days) and will send tracking information.


Return to our returns address in Czech Republic by the cheapest courier/postal service.  Just keep a proof of postage showing the correct address. You don’t need to send by an expensive tracked or signed service as we will always process the return on receipt of the shoes, or if there is a delay, on receipt of your proof of sending.

When you get your shoes take time to try them around the house to get used to size and fit.  Do not wear outside the house until you are happy that the shoes suit you. We hope you like your order, but if you need to return, for Exchange or Refund, please use the form below to order the Return within 21 days of receiving your order.

Please also print this Form OR write your Name, Surname, Order Number and Reason for Return on a piece of paper. Please place the Form or Paper inside the box.

We ask you to send the Return back to us at the  Czech address below. If you want to exchange please get your shoes back to us and we will send the replacement free of charge. For Refunds, we will issue a refund including the postage you paid on the original order.  We do not provide a returns label.

The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before adding the address. You must not write the address or add any tape directly onto the box, otherwise we may not be able to issue a full refund.

Our Freet Czech Republic Returns Address is:

FREET Footwear
Průmyslová 377
742 51 Mošnov

You do not need to wait for authorisation before returning the package, but please keep proof of postage. Please allow 7-10 days for us to process your Return once we have received it.

Please fill in and submit the Online Returns Form below:

    Action Required

    INTERNATIONAL: 0044 1748900421

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