If you are in the USA please DO NOT send your Return to the UK. Please select the USA Tab above and see the USA Returns address. Please address your Return to this USA address.

UK

Shipping

We will send your shoes by FDL courier:

FDL 1 to 2* days costs £3.50

*Shoes ordered by 12noon are normally despatched to arrive the next day.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times could be extended.

Deliveries cannot be made to PO Box addresses. Any orders to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, however, do what we can to help in such a case.

Returns

When you get your shoes take time to try them around the house to get used to size and fit.  Do not wear outside the house until you are happy that the shoes suit you. We hope you like your order, but if your shoes do not suit, you have 21 days from receiving your shoes to return for Exchange or Refund.  Please complete and submit the online returns form. Unfortunately we cannot Refund or Exchange if your shoes have been worn outside, although you would be able to arrange a collection from the warehouse.

Exchanges: If you want to exchange for a different size, please get your shoes back to us at our UK warehouse and we will send the replacement free of charge.

Refunds: Once we received the goods and check they are ‘as new, we will refund the item(s) in full, including postage you paid on the original order. We do not provide a returns label.

Returns Information

Before returning the shoes, you must complete and submit the Online Returns Form below.  Please print off the form and put in the box so that we can identify your return.  Alternatively, if you do not have access to a printer, you must still complete the form but can write your own note with your name, order number and items being returned and include this with your return.  You will not receive a returns authorisation number.

Return to our returns address in UK by the cheapest courier/postal service.  Just keep a proof of postage showing the correct address. You don’t need to send by an expensive tracked or signed service as we will always process the return on receipt of the shoes, or if there is a delay, on receipt of your proof of sending.

In order for us to process your Return as quickly as possible, please email us Proof of Postage to the correct address below.

All items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before adding the address. You must not write the address or add any tape directly onto the box, otherwise we will not be able to issue a full refund.

If there are any issues with your shoe, please highlight this on the returns note in the box to make sure the shoes are not returned straight to stock. 

Please return your shoes to our warehouse:

Freet Footwear Ltd
Total Fulfilment
Unit 76 Warfield Rd
Kelleythorpe
Driffield
YO25 9DJ
United Kingdom 

Please fill in and submit the Online Returns Form below:

    Action Required


    Switzerland, Norway & EU

    Shipping

    If your delivery address is outside UK, 20 % VAT (sales tax) will be automatically removed at checkout so you do not pay it.  You are responsible for paying any local sales tax/duties/handling fees if applicable when you receive the shoes.

    If you live in EU, you should be automatically directed to our EU site, www.freetbarefoot.com/eu so your shoes will be sent direct from our Czech Republic warehouse. You should also use www.freetbarefoot.com/eu  if you are outside EU but want shoes sent to EU address.  Please only use the UK website for EU orders if the shoes are not available on our EU website.

    Orders from UK to Switzerland, Norway and EU are £25 tracked delivery with DPD International. We will despatch within 2 working days by DPD International service and you will receive the tracking information; please check in your spam folder if you have not received this within 2 working days of the order.

    Returns

    When you get your shoes take time to try them around the house to get used to size and fit.  Do not wear outside the house until you are happy that the shoes suit you. We hope you like your shoes but, if your shoes do not suit, you have 21 days after receiving your order to return for Refund.  We do not do exchanges to EU, Norway or Switzerland from the UK website.  We will refund the item(s) in full but not the postage, additional handling fees paid or local taxes paid. We do not provide a returns label. 

    Unfortunately we cannot Refund or Exchange if your shoes have been worn outside, although you would be able to arrange a collection from the warehouse.

    Before returning the shoes, you need to complete and submit the online Returns Form below.  You can print this off and put it in the box.  If you prefer not to print off the form, you can include your own note with your name, order number and items being returned but you must still complete the online Returns Form.  You will not receive a returns authorisation or separate returns form.

    All items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before adding the address. You must not write the address or add any tape directly onto the box, otherwise we may not be able to issue a full refund.

    You are responsible for completing the returns customs declaration correctly to ensure it is classified as a returned item and no duty is incurred when the shoes come back to UK.

    Please return your shoes to our warehouse in United Kingdom:

    Freet Footwear Ltd
    Total Fulfilment,
    Unit 76 Warfield Rd,
    Kelleythorpe,
    Driffield
    YO25 9DJ,
    United Kingdom 

    Please fill in and submit the Online Returns Form below:

      Action Required


      USA

      If your delivery address is outside UK, 20 % VAT (sales tax) will be automatically removed at checkout so you do not pay it.  You are responsible for paying any local sales tax / duties / handling fees if applicable.

      Shipping.

      Your shoes will be dispatched within 1 to 2 working days.  We ship by DHL which is a fast and reliable service (5-7 days). You will pay £15 per 2 pairs of shoes, £7 if just socks or insoles.  Socks and insoles purchased with shoes should not be charged extra but, if you have any problems, please get in touch by email  freet@freetbarefoot.com.

      You will be sent tracking details once the shoes are dispatched so you can check on progress; please check in spam if you do not receive these.

      Please note we have been made aware that, sometimes, orders show as delivered when they are actually still at final delivery office.  If this happens, please call your local DHL office with tracking number to confirm final delivery.

      Returns

      If your shoes do not suit, you can return them to our warehouse in Dekalb, Illinois, USA for an exchange or refund, as long as they have not been worn outside. If your shoes have been worn outside we will not be able to refund or exchange. You would be able to arrange a collection of them from our warehouse however.

      Please return the shoes using the cheapest courier/postal service.  Just keep a proof of postage showing the correct address. You don’t need to send by an expensive tracked or signed service as we will always process the return on receipt of the shoes, or if there is a delay, on receipt of your proof of sending.

      When you get your shoes take time to try them around the house to get used to size and fit.  Do not wear outside the house until you are happy that the shoes suit you and you will be keeping them.  We hope your shoes suit but, if not, you have 21 days after receiving your order to return to our warehouse in USA for a Refund or Exchange.

      Exchanges: If you want to exchange for a different size, please get your shoes back to us at our USA warehouse and we will send the replacement free of charge.

      If you want a refund, please return your shoes to our USA address (not UK). We will refund the item(s) in full but not your postage, additional handling fees or any local taxes paid. We do not provide a returns label.

      Before returning the shoes, you need to complete and submit the online Returns Form below.  You can print this off and put it in the box.  If you prefer not to print off the form, you can include your own note with your name, order number and items being returned but you must still complete the online Returns Form.  You will not receive a returns authorisation or separate returns form.

      The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before adding the address. Please do not write the address or add any tape directly onto the box, otherwise we will not be able to issue a full refund.

      Please send your Return/Exchange to this USA address:

      Freet Returns
      600 E Lincoln Hwy,
      PO BOX 4
      Dekalb, IL 60115
       
      You do not need to wait for authorisation before returning the package, but please keep proof of postage. Please allow 7-10 days for us to process your Return once we have received it.
       

      Please fill in and submit the Online Returns Form below:

        Action Required

        Rest of World

        PLEASE CHECK FOR LOCAL DUTY AND TAXES BEFORE ORDERING. UK taxes will be deducted from the cost of your order but you will be responsible for any customs or duty when the shoes are delivered.

        For Australia and New Zealand, please order from bPrimal in Australia – www.bprimal.com

        You can pay in USA$ or GBP£.

        To choose the Currency please select from our Home page Currency drop-down menu.

        If your delivery address is outside UK, 20 % VAT (sales tax) will be automatically removed at checkout so you do not pay it.  You are then responsible for paying any local taxes, duty and handling fees when you receive your shoes.  If you choose not to pay these fees, the shoes will be returned to us and we will give a refund less any costs incurred.

        Shipping Shoes – £25 for every 2 pairs of shoes.  Socks, insoles, rock plates & laces – £7.  If you purchase shoes and socks, you will only pay shoes postage.  If you are charged more than this, please contact us freet@freetbarefoot.com for us to investigate. 

        Your shoes will be dispatched 1 to 2 days after ordering using DHL.  We will send you a tracking number so you can see when your shoes are about to arrive.  If you do not receive tracking information, please check in spam.

        Returns When you get your shoes take time to try them around the house to get used to size and fit.  Do not wear outside the house until you are happy that the shoes suit you and you will be keeping them.  We hope your shoes suit but, if not, you have 21 days after receiving your order to return for a refund.  We are unable to provide an Exchange Service outside UK. If you want a refund, please return your shoes to our UK warehouse.  We will refund the item(s) in full but not your postage, additional handling fees or any local taxes paid. We do not provide a returns label.

        Unfortunately we cannot Refund or Exchange if your shoes have been worn outside, although you would be able to arrange a collection from the warehouse.

        Before returning the shoes, you need to complete and submit the online Returns Form below.  You can print this off and put it in the box.  If you prefer not to print off the form, you can include your own note with your name, order number and items being returned but you must still complete the online Returns Form.  You will not receive a returns authorisation or separate returns form.  

        The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before adding the address. Please do not write the address or add any tape directly onto the box, otherwise we may not be able to issue a full refund.

        Our Returns address for orders delivered outside EU and USA is as follows:

        Freet Footwear Ltd,

        Total Fulfillment,

        Unit 76, Warfield Rd,

        Kelleythorpe,

        Driffield YO25 9DJ

        United Kingdom

        You do not need to wait for authorisation before returning the package, but please keep proof of postage. Please allow 7-10 days for us to process your Return once we have received it.

        Please fill in and submit the Online Returns Form below:

          Action Required

          Phone:
          UK: 01748 900421
          INTERNATIONAL: 0044 1748900421
          Email: freet@freetbarefoot.com
          www.freetbarefoot.com

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